ChannelBridge Technologies Customer Survey

About ChannelBridge Technologies

Founded with a vision to simplify and optimize online distribution for hotels, resorts, vacation rentals, and other hospitality businesses, ChannelBridge Technologies has grown into a trusted leader in channel management software. Our journey began with a deep understanding of the challenges faced by property managers in navigating the complex landscape of online travel agencies (OTAs), global distribution systems (GDS), and direct booking channels.

We are headquartered in Denver, Colorado, a vibrant hub for innovation and hospitality, and draw inspiration from the dynamic needs of properties both locally and globally. Our mission is clear: to build the most powerful, reliable, and user-friendly channel management platform available. We believe that technology should empower hoteliers, not complicate their operations.

Our core philosophy centers on three pillars: connectivity, efficiency, and support. We are dedicated to providing robust, real-time connections to all major distribution channels, ensuring your availability and pricing are always accurate and instantly updated everywhere your guests look. This eliminates manual updates, reduces the risk of overbookings, and frees up valuable staff time.

Efficiency is built into every aspect of our software, from the intuitive dashboard design to streamlined rate and inventory management tools. We aim to maximize your revenue potential by providing features that support dynamic pricing, yield management, and insightful reporting, allowing you to make informed decisions.

Beyond technology, we pride ourselves on offering exceptional customer support. Our team is comprised of hospitality and technology experts who understand your business and are dedicated to your success. We provide personalized onboarding, comprehensive training, and responsive assistance whenever you need it, acting as a true partner in your growth.

Over the years, ChannelBridge has helped countless properties streamline their operations, increase bookings, and boost profitability. We continuously invest in research and development to stay ahead of industry trends and evolving distribution channels, ensuring our clients always have access to cutting-edge tools.

We are more than just a software provider; we are a community of hospitality professionals dedicated to pushing the boundaries of what's possible. Your feedback is not just valued, it's integral to our process – it helps us identify pain points, discover new opportunities, and prioritize features that will have the greatest impact on your daily operations and long-term success. We invite you to join us in shaping the future of hospitality technology.

Image representing the diverse ChannelBridge team working together collaboratively in a modern office.

Why Your Feedback is Invaluable

Your experience as a ChannelBridge user provides critical insights that no internal testing can replicate. By participating in this survey, you directly contribute to making our solutions better for everyone in the hospitality community.

Product Enhancement

Your usage patterns, feature requests, and reported challenges help us identify areas for improvement in our software. We learn which aspects are working seamlessly and where friction points exist, guiding our development roadmap to deliver a smoother, more powerful user experience.

Innovation

Hearing directly from you about your evolving business needs and market trends inspires new features and solutions. Your feedback can spark ideas for entirely new modules or integrations that keep ChannelBridge at the forefront of hospitality technology and address your future challenges.

Better Support

Understanding common questions, difficulties, or areas of confusion helps our support team improve. We can refine our knowledge base, enhance training materials, and proactively address widespread issues, ensuring you receive prompt, effective assistance whenever you need it.

Industry Standards

By sharing your perspective on what works and what's needed, you contribute to the development of best practices in hospitality technology. Your collective feedback helps shape the expectations for channel management solutions, driving progress and ensuring vendors like us are always raising the bar.

ChannelBridge Customer Feedback Survey

Thank you for taking the time to provide your feedback. This survey should take approximately [5-10] minutes to complete, depending on how much detail you provide. Your responses will be kept strictly confidential and used solely for internal analysis and improving our services and software for all our valued customers. We truly appreciate your honest input.

Name (Optional)

Company (Optional)

Email (Optional, for follow-up)

Overall Satisfaction with ChannelBridge *

Ease of Use of ChannelBridge Software *

Quality of Customer Support *

Do ChannelBridge features meet your current needs? *

Yes Mostly Partially No

Suggestions for Improvement

Allow ChannelBridge to contact you for follow-up regarding this feedback?

Our Core Solutions

ChannelBridge Technologies offers a comprehensive suite of powerful solutions designed to optimize your online distribution strategy, streamline operations, and ultimately drive more bookings and revenue for your property.

Channel Management Software

Our flagship channel manager provides a single, intuitive dashboard to control your property listings across all major booking channels – from global OTAs like Booking.com and Expedia to niche travel sites and GDS networks. Enjoy centralized management of rates, availability, and content, eliminating the need to log into multiple platforms and drastically reducing manual effort.

Booking Engine Integration

Maximizing direct bookings means keeping more of your revenue. We offer powerful, customizable booking engine solutions that seamlessly integrate into your existing website. Provide guests with a smooth, secure, and branded booking experience, capturing reservations directly without commissions.

Revenue Management Tools

Unlock your property's full revenue potential with our integrated tools and insights. Access real-time market data, competitor analysis, and performance reporting to make data-driven decisions on pricing and availability strategies. Optimize your rates based on demand, seasonality, and market conditions to maximize occupancy and average daily rate (ADR).

Inventory Synchronization

Say goodbye to overbookings and manual adjustments. Our real-time, two-way synchronization ensures that your inventory is updated across all connected channels the moment a booking is made or a room status changes. Maintain accurate availability everywhere, all the time, protecting your reputation and guest experience.

API Connections & Integrations

ChannelBridge is designed to be the central nervous system for your property's technology stack. We offer robust API connections and existing integrations with leading property management systems (PMS), revenue management systems (RMS), and other hospitality technologies, creating a connected ecosystem that enhances efficiency and data flow.

Dedicated Support & Training

Our commitment extends beyond the software. We provide dedicated onboarding, comprehensive training resources, and ongoing support from a team of experts who understand the hospitality industry. We're here to ensure you get the most out of ChannelBridge and achieve your business goals.

Meet the Team

Behind ChannelBridge is a passionate team of technology innovators and hospitality enthusiasts dedicated to your success. Based in Denver, Colorado, we combine technical expertise with a deep understanding of the challenges and opportunities within the accommodation industry.

Alex Johnson

CEO & Co-Founder

With a background in software architecture and a passion for travel, Alex leads the strategic vision for ChannelBridge, ensuring the company remains at the forefront of hospitality technology innovation.

Benjamin Lee

Head of Product

Benjamin translates market needs and customer feedback into powerful, user-friendly product features. His focus is on creating intuitive interfaces and effective workflows for property managers.

Chloe Davis

Lead Engineer

Chloe leads the engineering team, responsible for building the robust, scalable, and reliable infrastructure that powers ChannelBridge's real-time connectivity and sophisticated features.

Daniel White

Customer Success Manager

Daniel is dedicated to ensuring ChannelBridge clients achieve their goals. He works closely with properties, providing guidance, support, and best practices to maximize their success.

What Our Clients Say

Don't just take our word for it. Hear from hospitality professionals in Colorado and beyond who have experienced the positive impact of ChannelBridge solutions on their daily operations and bottom line.

"ChannelBridge has dramatically simplified our online distribution. The inventory sync is flawless, and managing rates across channels is incredibly efficient. It's saved us so much time and virtually eliminated overbookings."

- Sarah Miller

Hotel Manager, Downtown Denver Hotel

"The support team at ChannelBridge is incredibly responsive and knowledgeable. Anytime we've had a question or needed assistance, they've been quick to help. It feels like they're a true partner in our success."

- David Chen

Revenue Manager, Aspen Resort

"Implementing ChannelBridge was seamless, and the impact on our operations was immediate. The ease of use allows my staff to manage distribution efficiently, freeing them up to focus on guest experience."

- Maria Garcia

Operations Director, Colorado Springs Suites

"As a property owner with multiple units, the centralized control ChannelBridge offers is a game changer. I can manage everything from one place and trust that my listings are accurate everywhere."

- James Brown

Property Owner, Vail Vacation Rentals

"The real-time updates mean fewer calls to the front desk about booking discrepancies. ChannelBridge has made our lives so much easier and improved guest satisfaction."

- Emily Johnson

Front Desk Lead, Boulder Boutique Hotel

Get In Touch

Have questions about our customer feedback survey, need assistance with your ChannelBridge account, or want to learn more about our solutions? Please don't hesitate to reach out to our team. We're here to help.

Our Location

Main Office Address:

1600 Broadway, Suite 250

Denver, CO 80202

United States

Phone: (303) 572-8800

Email: info@

Help Shape the Future of Hospitality Tech