This privacy policy describes how ChannelBridge Technologies collects, uses, and protects the personal information you provide to us or that we collect when you use our online platform, services, or visit our site. We are committed to protecting your privacy and handling your data in a transparent and responsible manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

Information We Collect

We may collect several types of information from and about users of our service:

• Personal Information You Provide: This includes information you provide when you register for an account, use our services, contact us, respond to surveys, or interact with our site. This information may include your name, professional title, company name, contact details (such as physical address for billing or correspondence, though we do not list electronic contact details here), and payment information.
• Information We Collect Automatically: As you navigate through and interact with our site or services, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns. This may include details of your visits to our site, traffic data, location data, logs, and other communication data and the resources that you access and use on the service. It may also include information about your computer and internet connection, including your IP address, operating system, and browser type. We may also collect information about your usage of our software platform to improve service delivery and functionality.
• Information from Third Parties: We may receive information about you from third parties with whom we partner to provide our services, such as integrations with other systems relevant to the hospitality industry, service providers, or business partners.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, maintain, and improve our services and online platform.
• To process your transactions and manage your account.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you technical notices, updates, security alerts, and support and administrative messages.
• To personalize your experience on our site and service.
• To monitor and analyze trends, usage, and activities in connection with our service to improve its performance and offerings.
• To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
• For any other purpose with your consent.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Performance of a Contract: We process your data when necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes providing our software services and managing your account.
• Legitimate Interests: We may process your data based on our legitimate business interests, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms. This includes improving our services, preventing fraud, and for administrative purposes.
• Legal Obligation: We may process your data where it is necessary for compliance with a legal obligation to which we are subject.
• Consent: We may process certain data based on your explicit consent, which you may withdraw at any time.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as hosting providers, payment processors, and analytics services. These third parties are contractually bound to use your personal information only for the purposes of providing the services to us and to maintain its confidentiality.
• Integrated Third Parties: When you use features that integrate with third-party services (relevant to our channel management, booking engine, or API connections), we may share necessary information with these third parties as required to provide the integrated functionality. Your use of such third-party services is subject to their own privacy policies.
• Compliance with Laws: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, respond to subpoenas, court orders, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your consent or at your direction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. Depending on your location and the specific laws that apply to you, these rights may include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where we process it based on legitimate interests.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site. Any transmission is at your own risk.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to enhance your experience. Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information. We may use cookies to remember your preferences, analyze site usage, and deliver relevant content. You can set your browser not to accept cookies, but some features of our site may not function properly as a result.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

As a company operating globally, your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our site or service, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than those in your country. We implement appropriate safeguards to ensure that your personal data remains protected in accordance with this privacy policy and applicable data protection laws.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will post any changes on this page. We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:

ChannelBridge Technologies

1600 Broadway, Suite 250,

Denver, CO 80202,

United States